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Inspiring Conversations with April Douglas of My PT 2 Go

Today we’d like to introduce you to April Douglas.

Hi April, we’d love for you to start by introducing yourself.
I grew up in Mammoth Lakes, CA, where developed a passion for sports, as well as an appreciation for rehab with all of the minor injuries that come with sports. I came to San Diego for college, and I went to SDSU where I dual-degreed in Psychology and Kinesiology with an emphasis in Pre-Physical Therapy. I went on to get my Doctorate of Physical Therapy from University of St Augustine in San Marcos in 2009. Since graduation, I have been practicing Orthopedics and Pelvic Floor Physical Therapy throughout San Diego. I have also been Adjunct Faculty at San Diego Mesa College in their Physical Therapy Assistant Program as well as University of St Augustine in their Doctorate of Physical Therapy Program.

Orthopedics has always been an obvious interest for me. I played lots of sports, love pushing boundaries and testing my own body, and I really just love to nerd out on anatomy and biomechanics. Pelvic Floor I learned about while in graduate school. I had no idea that Physical Therapists were treating this area, and it peaked my interest. I started shadowing practitioners, going to conferences and began training for it after graduate school. Pelvic Floor Physical Therapy is trained after you graduate, so it requires a lot of dedication to the craft, as well as using your body as the patient during these trainings. I can confidently say that every treatment I perform on a patient has been done to me. 🙂

I’ve had the pleasure of having a wide spectrum of patients that has been really fun and rewarding. I’ve worked with Special Ops Forces, biotech industry, pro athletes, retirees, pregnant, postpartum, and everything in between. I absolutely love Graduation Day, where my patients get to flee the nest and live their life without pain or leaking.

I opened my own practice, My PT 2 Go, in 2019. I offer Concierge Physical Therapy, where my appointments are much longer (90min evaluations and 60min treatments), the option for mobile/home or clinic visits, and my patients only see me. I wanted to offer mobile visits, especially after seeing my patients that are pregnant or postpartum struggle to get to the clinic. Often kids and busy schedules really impede your ability to get self-care, so I wanted to break down some of those barriers by offering the service of coming to you.

I felt that patients needed more time with their appointments. Due to insurance restrictions, clinics of all specialities are having to cram more patients in to make a profit. This leads to less time with your practitioner and the use of aides, assistants, and volunteers. I chose to leave insurance behind, with the exception of Tricare, in an effort to give my patients more time and quality care. As a result, my patients have been getting better faster.

After being in the San Diego community as well as working for the US Navy, I also felt like our military families deserved better healthcare. Those with Tricare receive concierge care. Concierge care is a little different than the traditional Physical Therapy clinic. Your visits don’t have to be several times a week, as you get more quality time in one session. It’s also guided by YOU and not your insurance.

We all face challenges, but looking back would you describe it as a relatively smooth road?
Opening a clinic in 2019 looked really promising… until 2020 happened. I was fortunate in that I had been saving and planning for this clinic for a long time. When the pandemic first hit, I thought I was pretty lucky. I stopped seeing all patients, except for one that was really struggling, pulled my kids from preschool, and hunkered down. I focused my efforts on social media, just dispersing information as much as I could. As we received more information about the virus a couple months later, I slowly started to see more patients. Many of my patients are pregnant or postpartum, so I was being extra vigilant as we just didn’t know a lot in the beginning.

Starting a business is tough and requires a lot of work with long hours. Starting a healthcare business in a pandemic was just insane. People were still getting hurt and needing help, yet there were a lot of extra precautions that I felt I had to do for my own personal life as well as with my business. It was a lot of awkward conversations with family and friends to avoid contact in an effort to protect my family and my patients. I feel like now things are getting better in regards to the pandemic and hopefully continues with that trend.

Can you tell our readers more about what you do and what you think sets you apart from others?
My PT 2 Go is a Concierge Physical Therapy practice. I am a Board Certified Orthopedic Specialist, Certified Manual Therapist, and Expert in Pelvic Floor Physical Therapy for all genders. My PT 2 Go offers more comprehensive care with 90-minute Evaluations and 60-minute treatments and follow-ups. Patients have the option of home or mobile visits as well as clinic visits in our Downtown location.

I also have a passion for postpartum care, where I believe more follow-up care should occur. For my post-operative Orthopedic patients, they are seen several times after surgery as well as get referrals to Physical Therapy. For postpartum patients, who have undergone abdominal surgeries (c-sections), have pain with intercourse, or leaking urine or feces, they often are not referred out or it is normalized. None of these are normal and should be addressed. Self-care is so important, so reach out for a better quality of life, parenting, sports performance, or just being able to get outside.

What would you say have been one of the most important lessons you’ve learned?
Self-care is necessary for my patients as well as the business owner.

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Image Credits
Morgan McCanne Photo

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