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Meet Ricky Diaz of Matrix Plumbing & Services in El Cajon

Today we’d like to introduce you to Ricky Diaz.

Thanks for sharing your story with us Ricky. So, let’s start at the beginning and we can move on from there.
I became a plumber by accident, what????

Yes, I said that right. I became a plumber by accident. I was a 17-year-old kid still in school with 1 more year left of high school. I got my 16-year girlfriend at the time pregnant. I had no father my whole life unfortunately my dad was murdered when I was 3 years old: so I never knew my father. My mom was a hustler! I watched my mom hustle men for all they had my whole life. At that time, I didn’t even know what a hustler was. A 17-year-old boy with no hopes or dreams, and his 16-year-old girlfriend pregnant. My mom finds out my girlfriend is pregnant and says to me! How are you gonna support this baby? I was already not gonna graduate on time. I didn’t have a clue about life. So I made a decision to drop out of school and work. I worked as a painter for a little while, I didn’t like it. I did some upholstery for dental and doctors chairs for a year. I had fun but was getting nowhere. I even worked at carving guitars for a while and met some nice people. By this time, it’s been a year and know I’m 18. What am I gonna do with my life???? My beautiful daughter who is now 18 years old graduated from high school and in college was born. A baby? I don’t know anything about raising a baby? But when my daughter was born and I looked into her eyes, I told her I will always be here for her! I kept my promise! I didn’t want my daughter to grow up without a dad, and I didn’t want to be a loser. I will never forget what happens next. I started looking for a job in the classified ads in the Union tribune. Yes, I’m old! Some of you don’t even know what that is… lol google it. Any ways I came across this ad that said “hiring apprentices”??? I thought to myself what the heck is that???? So I picked up my phone and called the number. Nobody answered so I left my call back number. A couple days had gone by with no response but I didn’t care I was just living life. I remember it was a Friday and my phone was ringing, so I answered it Hello” and this man introduced himself “Hi I’m Joe” from Walter Anderson plumbing. I said okay how can I help you??? He said to me “Do you want a job or a Career?????? If you’re looking for a job a 9-5 I can’t help you! But if you’re looking for a Career then I can help you. The next thing that came out of Joes mouth would change my life for ever! He said to me, if you want a career and your willing to work hard for it, you can start on Monday. Joe said if I don’t see you Monday morning I know your answer. Most people are not willing to work hard. What Joe didn’t know about me was I’ve been working hard my whole life. Nobody had ever given me anything in my life. But Joe gave me an opportunity and he didn’t even know me. We hang up the phone, Joe had put the ball in my court! I had the weekend to think about it. Monday morning was here. 6:30 am and I decided to give it a shot. I was at Walter Anderson plumbing shop by 7am and meet with Joe. I filled out all the paper work and stated working. This was back in 1998. I worked hard everyday keeping my promise to my daughter that I would always be there for her. I Sacrificed a lot of birthdays and holidays to work. I was just the helper so it was mandatory that the helpers work if needed. I missed a lot of things with my younger kids, holidays and birthdays and whatever else. Fast forward to now. Everything I’ve gone they in my life has turned me into the person I am today. It’s because of people like Joe who took a chance. Gave me a chance an opportunity to be great. Now remember this, Joe didn’t make me a great plumber, that all came from me! Learning, listening and be able to be taught from all the techs. You give 5 Plumber’s a job to do. And 5 plumbers will give you 5 ways to do the job. It doesn’t mean that there are 5 ways to get it done. It just means you need to find your way to get it done. Life is the same way. Everyone’s life is different, you need to find your way thru life and what works for you!

The work we do today, is the only thing left we will have when we’re gone!!!!!!!
# lovelife# matrixlife#family

Has it been a smooth road?
If you ask anybody who is successful, or any Entrepreneur if the road is smooth??
They will tell you no! You must fail to succeed. You have to find what works for you might not work for someone else. But you can’t give up or keep doing the same thing over and over again. You have to find what works for your period!

So let’s switch gears a bit and go into the Matrix plumbing & services Inc story. Tell us more about the business.
We are a plumbing heating and air and a water/ flood damage company. We provide customer service/ service and repair to residential and commercial clients. We specialize in water leaks and leak detection and water damage. We are known on yelp for our 5 star reviews and Extraordinary customer service. I’m most proud of all the struggles I’ve gone thru to build this company to what it is today. The thing that sets us apart from others is, that it doesn’t matter how much money you spend or spent with me. Your part of the Matrix Family now. And we will be there if you need us for Life. My customers will always come first, it’s because of my customers taking a chance on the new company in town and knowing nothing about me. Just a cheap business card and no website or yelp or reviews to see what I was about that got me to where I am now. Feels good. Every day I’m thankful for the way my life turned out.

How do you think the industry will change over the next decade?
This is why I need to be up to date on everything. It doesn’t matter what it is, in 5-10 years it will change.

Contact Info:

  • Address: 619-500-8905 office number
  • Website:
  • Phone: 619-500-8905
  • Email:
  • Yelp: Don’t know my yelp

Getting in touch: SDVoyager is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.

1 Comment

  1. Michael Stanley

    November 17, 2017 at 11:22 pm

    Awesome story Ricky! Love to see people strive and working hard! Keep up the great work you do. I as a previous and current customer can attest to your 2nd to NONE professionalism and a can do attitude at all cost! You are an inspiration to many!

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